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DRYZONE® DEHUMIDIFIER & AIR PURIFIER
LIMITED WARRANTY TERMS & CONDITIONS

Warranty Coverage

1.1 Scope of Warranty
This limited warranty is issued by Safeguard Europe Limited (“we,” “us,” or “our”) and covers manufacturing defects in materials and workmanship of the Dryzone® Dehumidifier & Air Purifier (the “Product”) under normal residential use.

1.2 Warranty Period
The standard warranty period is one (1) years from the date of original retail purchase (the “Warranty Period”), unless otherwise required by local law. You must retain the original sales receipt or other valid proof of purchase to verify the Product’s warranty eligibility date.

1.3 Who Is Covered
This warranty extends only to the original end-user purchaser or the person receiving the Product as a gift, and only within the country where the Product was originally purchased from an authorised retailer or distributor.

Warranty Claims & Process

2.1 Covered Defects
During the Warranty Period, if a defect arises in the Product that is attributable to faulty materials or workmanship, we will, at our discretion, either (i) repair the Product using new or refurbished parts, (ii) replace the Product with a new or refurbished Product of equivalent functionality, or (iii) provide a refund of the original purchase price.

2.2 How to Make a Claim

• Contact Customer Support: Before returning any Product, please contact our customer support team (contact details can be found at www.safeguardeurope.com/contact).
• Provide Proof of Purchase: You will be asked to provide the original receipt or other proof of purchase to confirm the date and place of purchase.
• Follow Return Instructions: If the Product is eligible, our support team will provide instructions for returning or shipping the Product (postage or freight may be at your expense unless otherwise required by law).
• Repair/Replacement Time: We aim to repair or replace Products promptly, but turnaround times may vary depending on parts availability and logistics.

Exclusions & Limitations
3.1 Excluded Damage & Circumstances

This warranty does not cover:

• Normal wear and tear (including discolouration, abrasions, or cosmetic damage that does not affect functionality).
• Damage caused by incorrect installation, improper use, or failure to follow the instructions provided in the Dryzone® Dehumidifier & Air Purifier User Manual.
• Use of the Product in commercial, industrial, or rental applications (this warranty applies only to normal household/residential use).
• Damage due to transportation, accidents, abuse, neglect, fire, flood, lightning, power surges, or any acts of nature.
• Unauthorised alteration, modification, or attempted repair by persons other than those authorised by Safeguard Europe Limited.
• Use of parts or accessories not supplied by or approved in writing by Safeguard Europe Limited.
• Damage resulting from operating or storing the Product in environmental conditions outside those specified in the User Manual (e.g., extremely low or high temperatures, exposure to direct sunlight, or storage in less than 4 m² space).

3.2 Consequential Damages
To the maximum extent permitted by law, Safeguard Europe Limited is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of property, personal injury, or financial loss, arising from use of or inability to use the Product.

Your Responsibilities
4.1 Proper Maintenance & Care

• Ensure that you have followed the Safety Instructions (Section 4 of the User Manual) and have used the Product in accordance with the Operating Instructions (Section 6) and Cleaning Guidelines (Section 7).
• The included H13 HEPA filter must be cleaned at recommended intervals and replaced when necessary to prevent damage to internal components. Failure to perform regular maintenance can void this warranty.

4.2 Safe Transport

• If a warranty return is approved, package the Product carefully to prevent further damage. Where possible, use the original packaging.
• Ensure the Product is upright during transport, as the refrigerant system can be damaged by tilting or inverting the Product.

Warranty Service Outside the Original Country of Purchase
Warranty service may be restricted or unavailable if you seek service outside the country where the Product was purchased, due to differences in voltage, standards, or logistics support.

No Other Warranties
To the fullest extent permitted by law, this limited warranty is the sole and exclusive warranty provided by Safeguard Europe Limited. Any implied warranties of merchantability or fitness for a particular purpose, if applicable, are limited in duration to the Warranty Period. Some jurisdictions do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you.

Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Nothing in this warranty affects or reduces your statutory rights under applicable consumer protection laws.

Contact Information

• Website: https://safeguardeurope.com
• Phone: +44 (0)1403 210204
• Email: [email protected]
• Address: Safeguard Europe Ltd., Redkiln Close, Horsham, West Sussex, RH13 5QL, UK