Returns Policy

Cancellation and Returns Policy for safeguardeurope.com

Introduction

We understand that from time to time you may wish to cancel an order or return a product to us.

We have created this cancellation and returns policy to enable you to cancel orders or return products to us in appropriate circumstances.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(1) Cancellation

You can cancel an order and return any goods that may already have been dispatched up to 14 days from invoice of the goods (see returns policy, below). Our terms and conditions do not affect your statutory rights.

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 14 days following the date of invoice of the product;

(b) the returned product is unused, in its original [unopened] packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Notify us within 7 working days of receipt of the order of your request to return the goods and the reason why. If the initial communication is verbal, it must be followed up in writing, by fax or email, in order to validate the return with the communication clearly dated.

Products returned under this policy must be sent [by recorded delivery] to:

Safeguard Europe Limited,
Unit 2 Redkiln Close,
Redkiln Way,
Horsham,
West Sussex,
RH13 5QL.

[You will be responsible for paying postage costs and insurance associated with returns under this policy. Goods not returned to us in an acceptable state for resale will not be refunded]

Alternatively, we will arrange to have a courier collect the goods from your premises. You will be charged according to the weight and dimensions of the goods for the collection. Our customer service staff will inform you what this price will be.

(4) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy less the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will only issue refunds to the named individual who made the original purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(5) Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.