Technical Coordinator

Benefits

• Personal growth and progression opportunities
• 23 days holiday plus national holidays (increasing with extended service)
• Modern office and working environment
• Company contribution pension scheme

Hours

4 days on / 4 days off on a rotating basis. 

6am–6pm with 1-hour lunch break.

Job Description

Safeguard Europe is looking for a Customer Service Representative to contribute to a thriving sales team with great customer service and the ability to meet the needs of clients who need assistance. You will provide sales and customer service support to customers calling, emailing, live chatting or instant messaging the team. Extensive training on our products and their application will be provided.

About Safeguard Europe

Safeguard Europe was founded in 1983 and has developed a reputation for developing quality and innovative systems and products for the protection and renovation of buildings. Having been through a period of significant growth the company has begun to diversify its product ranges around its core manufacturing and technical competencies entering into new categories and markets. Safeguard provides a unique working environment where products and systems are developed, manufactured and marketed under one roof in an end-to-end process. We encourage an open and collaborative environment and welcome ideas and contributions from all members of the team.

Duties:

• Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Advise customers on the use of products escalating to the technical team where appropriate
• Maintain thorough and accurate customer service records
• Keep confidential records and financial information private and secure
• Learn how to use database systems and technology to deliver great customer care
• Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
• Work as part of the sales team to drive positive company sales results
• Help customers register online and process their orders
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
• Communicate with customers about their orders, including any delays or changes in delivery

Skills / Experience:

• Good communication skills, verbal and written
• Ability to understand technical aspects and function of building materials
• Ability to relay technical information in a positive and supportive way
• Familiar with CRM Systems
• Attention to detail